A few questions come up often enough from guests booking a Yellow Door Apartments stay that it’s worth answering them properly here.
What’s actually included? Every apartment is fully self-catering — a real kitchen with cookware, a washing machine in most properties, towels and linens provided, and free WiFi throughout. You’re not paying extra for basics the way some serviced apartments do.
What are check-in and check-out times? Standard check-in is from 3pm and check-out by 11am, but we’re flexible where we can be — if you’re arriving on an early train or need a later checkout, message us ahead of time rather than assuming. As an owner-run operation, we can usually say yes to reasonable requests that a bigger operator couldn’t be bothered with.
Is there parking? It depends on the property — some apartments have dedicated parking, others rely on nearby street permits or pay-and-display. We’ll confirm exactly what’s available for your specific apartment when you book, so there’s no guessing on arrival day.
Can I bring my dog? Some of our properties are pet-friendly and some aren’t — just check the listing for your chosen apartment or ask us directly before booking if it’s a deciding factor.
What if something needs fixing during my stay? You contact us directly, not a call centre. Being owner-run means the person who answers is the person who can actually sort it, usually same day.
Do you offer longer stays for contractors or work trips? Yes — a meaningful share of our guests are professionals on extended assignments in Dundee, and our self-catering setup is built around that. Ask about rates for stays of a week or more.
Why should I book direct instead of through a platform? Lower price, same apartment, and a direct line to us if anything needs adjusting. The short version: platforms add fees we don’t.
If your question isn’t here, just ask — check availability on our site, or send us a message before you book and we’ll get back to you directly.
